UNIVERSAL FOOD SUPPLIER LTD 龙阳食品批发零售及运输中心
UNIVERSAL FOOD SUPPLIER LTD     龙阳食品批发零售及运输中心
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About us

               各种海鲜类产品    各种猪肉类产品      各种鸡类产      鸭类及羊肉类      各种蔬菜        各种扎货

                   SEAFOOD              PORK MEAT              CHICKEN      DUCK & LAMB   VEGETABLES    DRY GOODS

 

We – as Universal Food Supplier Limited, feel very proud to be your food supplier. It is undoubtedly worthwhile to choose us as your unique and valuable food supplier, as we treat every customer’s opinions and suggestions as key ingredients of our success. We are continuously and deliberately striving to provide fresh, high quality foods as well as more tailored customer services to you. In order to build good business relationship with you, let us take this opportunity to introduce our business culture, products and services to you.

我们是您的新供应商,主要负责给贵餐馆提供各类经审批的产品。因此公司给我们这个机会向您介绍我们优质的产品和贴心的服务,希望我们能成为您贴心的供货商

 

We are supplier of fresh fruit and vegetables, fresh, chilled and frozen meat, fresh and frozen seafood, as well as several approved dry products. This is a selection of products we currently also supply to other restauants. We would appreciate if you could have a close look on the enclosed product list and compare this to your current suppliers costing and services.

作为供应商,我们主要提供新鲜蔬菜和水果,新鲜肉类,冷冻肉,新鲜海产和各类的干货。我们能为消费者提供一个良好的产品选择,更好的服务于您。而且,我们同时也是其它餐馆的供货商。这份材料的末尾附上了我们的公司产品列表供您参考和比较。

 

As an enterprise fresh fruit and vegetable supplier to the Foodservice industry, Universal food supplier ltd are proud to supply some of the finest and most varied establishments in the country including all othar restaurants and we would love to service all your restaurant in the future.

作为给餐饮服务行业提供新鲜蔬菜水果的供货商,我们可以自豪地为英国各大餐馆甚至是一些全英国最好的餐馆提供优质的产品。同时,我们也更希望今后能服务于贵公司的餐馆。

 

We take great pride in our “we buy what you need” policy, guaranteeing quality, full traceability and a fully transparent product range at a variable market price. With our procurement teams, growers and suppliers being able to source products worldwide, you can choose from a wide range of products all year round.

我们的宗旨是:做您所想,买您所需。我们的产品绝对确保质量以及产品的生产信息跟踪。我们精锐的采购团队,采购员和供应商能够从世界各地寻找货源,这使得您可以在任何时候都有多种产品可供选择。购货价也会随着购货量逐渐降低.您的成本即将逐步减少.

 

Also we provide really competitive delivery service compare the other supplier. We deliver into your kitchen and

help to unload the food in front of your chillier and freezer, it does not like others just leave on the pallets and miles away from your kitchen. Whenever you would like to change the brand we supply in order to suit for your cost management, it is very convenient for us to change for you!!

而且和其他供应商相比,我公司能提供优质的送货服务。我们能直接送货到您的厨房,并且协助卸货到您的冷藏柜和冷冻柜,我们不会像其他供应商只送货到门口,没有良好的服务态度.对客户没有基本的责任心和紧密互动.

  

Please take a few moments to read through your welcome pack, and if you have any questions please call company landline:02030115988 (DAY TIME08:00AM-03:00PM) and for order hot line Mrs: Zhang -02030115206.Ms: Emily 07774478888 (NIGHT TIME05:00PM-12:00PM)

We will be in contact with you shortly and look forward to becoming your nominated fresh produces supplier.

**Please see enclosed a helpful guide of how we could work together in the future.

请用您少许的宝贵时间阅读一下本公司提供你的欢迎礼包,如果您有任何疑问,请您致02030115988(工作时间:08:00AM-03:00PM) J.订购电话:女士-02030115206/ Emily 07774478888(工作时间0800PM-12:00PM

我们将与您尽快取得联系,并很快期待成为您指定的新鲜,冷冻产品的供应商。

 

 

 

 

Placing your order with e-mail or fax

Our office team is open from 5am-3pm Monday – Friday and 5am-12pm on Saturday.9am-12pm on Sunday  

我们公司团队的工作时间:周一至周五,营业时间为:0500AM-0300PM。周六0500AM-12OOPM。周日 09:00am-12:00pm

Order team open from 05:00pm-10:00pm Monday – Sunday

订货部门工作时间:0500PM-1000PM

 

Order has to be placed before 10 pm, no additional order will be made after 10pm. If you have any question please contact office by phone (02030115988) before 04:00 pm.

订货时间要在晚10点前完成,10点之后订货时间停止(如有特殊情况本公司任何员工一定会给与支持和帮助),如果您有任何问题请在下午04点前致电我们的办公室电话:02030115988

Orders can be placed before 8pm the day before delivery day, we will confirm the delivery day to all restaurant a week before we start.

当天送货的订单可在前一天晚上10点之前预定。我们会在一个星期之前跟您确认和安排下一周即将送货的通知。

 

All orders can be placed in two or three ways:

我们有三种不同订货的方法:

 

Either by email: uk888ltd@gmail.com using the order sheet provided or by fax: 02085567655 or wechat:ufoods88 order tel:02030115206/ 07774478888

既可以用我们公司的emailuk888ltd@gmail.com,也可以直接传真到我们公司:02085567655. 订购电话:02030115206/07774478888 或者使用手机微信软件:ufoods88

 

 

 

 

 

When placing orders we ask that your make clear your account number and the product codes and volume requirements associated with each ordered product. An email reply from our operation teams will give you the reassurance that we have accurately processed your order.

当员工接订单的时候,如有有不清晰的地方会及时与您联系,以确保订单准确无误,减少错送和少送货品的过失,保证餐馆出餐的质量和数量。

 

Universal food supplier can supply you the following lines:

龙阳食品公司可以供应您一下产品:

 

  • All Fruit and vegetables *(including prepared produce)
  • 所有的水果和蔬菜
  • Frozen meats *(including chicken, duck, pork, lamb and seafood etc)
  • 所有的冻肉(包括冻鸡,冻鸭,冻猪,冻羊和冷冻海鲜)
  • Frozen / fresh sea foods *(including your salmon and tuna)
  • 新鲜和冷冻海鲜(包括三文鱼,金枪鱼)
  • Frozen din sum *(including char sui bun, lotus paste bun etc)
  • 冷冻点心(包括叉烧包,奶黄包,烧卖,锅贴)
  • Raw Meat
  • 各种新鲜肉类
  • Dry goods
  • 各种扎货

 

Please refer to the up to date order sheets to see the current products available to you. If there is something missing please follow your company in house procedure by filling the additional product request and send this to your Purchasing department for approval.

请参考最新的秩序表,看看提供给您当前的产品。如果通过填充额外产品的要求,并将其发送给您的采购部门批准,我们将按照贵公司的内部程序办事。

 

 

 

 

Receiving your order

签收订购货品要求

 

As each product is delivered please check the delivery note/invoice for

您订购的每种产品已经送到,请您认真核对以下产品信息:

 

  • Product description
  • 产品明细
  • Weight / Pack size
  • 产品重量和大小
  • Quantity
  • 数量
  • Shelf life
  • 保质期
  • Product condition
  • 产品所需的条件情况
  • Sign your name for received goods in good condition (the signature must be sign by an authorised person.)
  • 请签收你的名字以及货品质量良好,数量正确。收到货的字样(必须是由指定授权的人签名。请注意签收之后,本公司将不会负责所有货品的数量以及新鲜蔬菜的质量保证和退货,所以请您务必认真查收,避免您的公司或个人不必要的损失!!)

 

 

We pride ourselves on getting orders correct first time. Should this not be so, please contact our office team within 24 hours of your delivery so that your issue can be resolved quickly and efficiently and a suitable corrective action can be taken.

我们非常的有自信在第一次的接单可以做到正确无误。假如万一不幸的话,请在送货后24小时内联系我们的办公室人员,使您的问题能够得到快速有效地解决和适当采取纠正的措施

 

 

Peace of mind

关注点

 

All of our products are fully traceable and carry a unique identity label so you can be assured of the quality and origin of each product.

我们所有的产品来源都是完全可以追踪,并携带一个的身份标签,这样你就可以放心每个产品的质量和原产地。

  • We are a BRC accredited national supplier offering the same product and specification countrywide
  • 我们是一个有BRC认证的全国供应商,提供全国相同的产品和规格

All our supplied eggs are lion stamped

  • We offer British red tractor meat
  • 我们提供的所有的鸡蛋都都有公家许可认证盖章
  • We offer Certified Halal chicken products
  • 我们提供清真鸡肉制品认证书
  • We have complete knowledge of all allergens by product
  • 我们拥有所有产品过敏原的知识

 

All our vehicles have been fixed the latest tech tracker, and any movement of the vehicle will be report to the management team by sending text message. So please feel free to track you delivery by phone our office, we will text you the location of the vehicle then you can find it from the Google map.

我们所有的车辆已安装最新的技术跟踪,车辆的任何移动将通过发送短信报告给管理团队。所以您可以随时联系我们的办公人员询问送货车辆的准确位置,我们会将车辆的位置发送信息给您,您可以在手机上的googlemap上看到送货车辆的位置,以便您对售货人员的时间安排。

 

Customer services

客户服务

 

We recognize that with the nature of fresh produce we need a strong service team to be able to respond to any issues or concerns you may have quickly and efficiently. The customer services team are able to respond to any query you may have. The primary objective of your Customer services team is to respond to all queries and questions you may have as quickly as possible.

我们认识到对于所有的冷冻产品以及新鲜产品,我们需要一个强大的服务团队,能够对你的任何提问和疑虑可以快速,高效的做出回应。客户服务团队能够解答您任何提问和疑虑。您的客户服务团队的主要目标是尽可能快地向您的所有问题作出及时回应。

We will Endeavour to resolve queries either immediately or respond within an agreed timeframe.

我们将尽快作解析查询,尽力在约定的时间内作出回应。

The Customer services team is contactable on 02030115988 or email info@ufoods.co.uk

客户服务团队电话:02030115988 or info@ufoods.co.uk

 

Customer services team working hours     Monday – Saturday      6am – 4pm

客户服务团队工作时间:周一至周六  0600AM- 0400PM

For order and product service please contacts:

ZHANG :02030115206 08:00Pm-02:00amOR EMILY: 07774478888(09:00am-05:00pm

订货或者货品信息咨询请致电:ZHANG :0203011520608:00Pm-02:00amOR EMILY 0777447888809:00am-05:00pm

                                                

Other important contacts – National Account Manager-Jennier 

02030115988

会计部联系人 –Jennifer

02030115988 

 

 

 

 

In the Event of any of the Following:

Enquiry

Solution

I wish to change my Order

我想改变订单

 

Contact our order department who will add/change to your next available delivery

联系我们的订单部门susan女士,她将会在下一次的订单中添加/更改

There is two ways to make your order

有两种方法可以让您的订购

 

All orders can be placed via Email to uk888ltd@gmail.com or fax the number of 02085567655 or wechat:ufoods88

所有订单可以通过电子邮件放置uk888ltd@gmail.com或传真到02085567655的号码 或微信ufoods88

My order is delay

我的订单送货时间是延迟

 

all orders should be arrive following days before 3pm, our  service will be contact you if delivery has been delay.

所有订单应该在第二天下午5点之前抵达,如果送货时间延迟,我们的客服将会及时与您取得联系。

I need to add a product to my order

我需要在我的订单中添加一种产品

 

Contact our order team via email/telephone and they will add to your next day delivery

通过邮件/电话联系我们的订单的负责人,他将添加到您的订单中(请在晚10点前准备好所有添加产品,多谢您的合作)

There is a product missing from my delivery

在查收中有一种产品缺货

 

Contact the Customer services team. Ensure that you have advised the delivery driver at the time of delivery and have them note the shortage on the invoice/delivery note.

联系客户服务团队。证明你已经在交货时间告知送货司机,并让他们在发票上/退货单上填写所短货品的详细信息。我们将在下次送货中发给你退货单。

The wrong product has been delivered

在查收中发现所送的货品是错误的

 

Contact the Customer services team before 30pm in the same day and our delivery driver will made a note on the invoice/delivery note.

请您在下午0400之前通知我们客服,他们会协助司机在送货单上填写所送错误的产品信息,然后将错误的货品退还公司,并在下一次送货时发给您退货单

The seal is broken on a product and/or it is damaged

密封损坏,产品破损或它被损坏

Contact the customer services team who in turn will agree an acceptable course of action with you.

联系客户服务团队我们将同您协商,达成一致后在妥善处理

I need an emergency delivery

我需要一个紧急送货

 

 

There will be No Emergency Delivery. Please plan your stock accordingly.

不会有加急配送服务。请有效的规划您所需要的货品订购。

I have been charged incorrectly on an invoice

在发票中的价钱错误

 

Contact the Customer services team ensuring you have your branch name, invoice number and relevant product details to hand.

联系客户服务团队,提供你的公司名称,发票号码和相关的产品细节。我们会做出及时地处理

I require a product that your sales department tell you they do not stock

您的订货人员告诉我,我所需求的产品没有存货

Contact your Account Manager who will advise your company HQ accordingly.

请联系您的客户经理,他将会提醒贵公司做出有效的应急工作。

All product/contracted listings have been agreed with the your company buying team. Should you wish to add a product the process could take up to 24 hours to finalise, after we have received approval from your purchasing department in High Barnet.

所有产品签约已经贵公司的采购团队同意。如果您想添加一个产品的过程可能需要长达24小时才能完成,等代我们收到贵公司总部-采购部门的通知后,会立即完成您的需求。

Please have the following information to hand when calling our Customer services. This will help us process your inquiries quickly and accurately

如果您有任何查询的送货问题要联系我们的客服时,请准备好以下信息。这将帮助我们快速准确地处理您的查询

Your account name and number

您的店名

Invoice number

发票号码

Delivery date

送货日期

Product codes & product description

产品代码和产品明细

 

Delivery schedule

送货安排

We do not deliver on Sunday and some public holidays (Christmas day, Boxing day, New Years day, Good Friday, and Easter Monday. There is no fresh seafood on Monday regarding Fish market off)

我们不提供星期日及有些公共假期的送货服务(包括节假日,圣诞节,元旦,耶稣受难日,复活节和每周一鱼市场关门,我们没有新鲜的海鲜提供。)

 

Team

CUSTOMER SERVICE

E-MAIL:info@ufoods.co.uk

TEL:02030115988

FAX:02085567655

MOB: 07774478888

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